RETURNS/EXCHANGE
All sales are final. No exchanges unless items are deemed defective by the management of the store where the purchase was made.
The defective item must be surrendered in its original packaging and within the 7 day window. If a product is deemed defective, it will be exchanged for a replacement of the same item. Products with no original packaging will not be honored.
We do not honor returns/cashback.
WHEN WILL MY ORDER BE SHIPPED OUT
It can take 3-5 business days from the date of purchase for the order to be processed (weekends do not apply as business days). Our cut-off time for sending orders out is 3 PM (PST), Monday – Friday. Customers may experience a delay in their orders due to the postal services being at max capacity.
DABWOODS DISPOSABLE
My Dabwoods Disposable battery died before the oil finished…
Clogging may occur with Dabwoods Disposable pens from time to time. Checkout these troubleshoot and care tips for assistance:
-Pull softly and slowly for 5-7 seconds until you hear the airway clear up.
-Keep the pens away from extreme heat or cold and, and humidity.
CAN I CANCEL MY ORDER
All online orders are final once placed. Please contact info@buydabwoodsonline.com with your order number for any questions.
TROUBLESHOOTING
Clogged pods may occur from time to time. To prevent clogging be sure to recharge the battery often so that it is always working at its optimum heat level. We recommend charging the battery on low voltage for 30-45 minutes.
Also check out these other troubleshoot and care tips:
-To clear clogs, try dry hitting it, meaning pull on the vape without the battery.
-Do not charge the battery with the pod inserted.
-Make sure the battery is fully charged before use.
-Do not use the product while the battery is charging.
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